Answers

1. I need to renew my domain name but I do not know my username or password.
   If you need to renew your domain name and you do not know your domain password information, and the Administrative Contact Email address is invalid for any reason, Please fill out the following form: Manual Renewal Form

   However, if the administrative contact email address listed for your domain is a correct you can retrieve your login information here: Get Login Info
   
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2. What happens to the time I have left with my current registrar?
   Any existing registration time you have with your current registrar will be transferred over. For example, if you had 1 year and 5 months left before your domain name expired, then after you transfer, you would have 2 years and 5 months.
   
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3. How long does the transfer process take?
   The transfer process usually takes about 3 to 5 days after the e-mail confirmation has been received. ICANN regulations specify that the current registrar and registrant must be given 5 days to respond to the request. However, this process may take 8 or 9 days.
   
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4. Do I have to use your services if I transfer (or renew) my domain name with NS.com?
   No, you may continue using the services you have been using. Transferring registrar does not change the functionality of the web site; it changes whom is administering ownership for the domain name, but not the ownership itself.
   
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5. Do I need to wait until my renewal date is closer?
   No. You can transfer/renew at any time and all of the existing time with your current registrar will be transferred over with your domain name.
   
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6. Where can I go for with further questions regarding transfers and renewals?
   You can reach us 24 hours a day, 7 days a week by calling toll free 1.800.251.1000, live online help or by sending e-mail to support@NS.com.
   
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